FREQUENTLY ASKED QUESTIONS
Q: HOW DO I SIGN UP FOR THE VIRTUAL TOUR?
A: Simply use the Book Online tab, and book an available spot. You can book for yourself or for a small group of friends, depending on the number of connections available.
Q: HOW MANY CONNECTIONS CAN I BOOK?
A: You can book for yourself or even for a small group of friends, depending on the number of places available. The booking form will automatically show you only the number of connections available. Please avoid booking multiple tours. Simply refer your friends to the website instead :)
Q: HOW MUCH DOES THE TOUR COST?
A: The tours are FREE. We are not a commercial enterprise. All of our guides volunteer of their own time for your benefit and encouragement.
Q: HOW COME NO DATES ARE AVAILABLE?
A: This means all our groups are full. Dates are published 1-2 months ahead. We are constantly adding new dates, so please try again later.
Q: IS THERE A WAITING LIST I COULD JOIN?
A: No, it will create too much work for us. We try to keep the administrative aspect to a minimum.
Q: WHAT TIME IS THE TOUR? IS IT IN MY TIME ZONE?
A: The booking tool is set up to show your time zone.
Q: HOW DO I RESCHEDULE OR CANCEL A TOUR RESERVATION?
A: Please avoid last minute cancellations. If you need to reschedule or cancel, please don't write to us. Simply sign up to the website (top left on Desktop or Menu in mobile view) using the same email address you used to book. Then sign in and change your reservation.
Q: IS IT POSSIBLE TO ADD CONNECTIONS?
A: To add connections, you can simply try to make an additional reservation, or ask your friends to do so. If no connections are available, it means the group is now full and all available connections were booked.
Q: I WILL NOT NEED ALL THE CONNECTIONS I BOOKED. WHAT SHOULD I DO?
A: In that case, please update your tour guide when he sends you the invitation.
Q: IN WHAT LANGUAGES ARE THE TOURS?
A: We now conduct tours in 7 languages: Mostly English, but also a few tours each month in Spanish, Italian, German, French, Portuguese and Russian. Make sure you select the right language.
Q: IS A SIMULTANOUS TRANSLATION POSSIBLE?
A: Sorry but that will not be possible. So if you don't understand well the language of the tour, please refrain from booking it.
Q: WHEN WILL I RECEIVE THE ZOOM DETAILS FOR MY TOUR?
A: The guide will send you the Zoom number and password a few days before the scheduled tour. This will also serve as a reminder.
Q: MY TOUR IS TOMORROW AND I STILL DIDN'T RECEIVE THE ZOOM DETAILS. WHAT SHOULD I DO?
A: First, please check the spam folder in your email. Remember, the invitation will come from your guide directly. If you still cannot find it, now is the time to contact us. Please, do not wait until the last minute, as we probably won't see your email in time.
Q: WHAT DO YOU MEAN BY "CONNECTIONS"?
A: The tour is done via Zoom and so the number of connections, or devices connected, for each tour is restricted. So only use the amount of connections you booked, as shown in your confirmation email.
Q: HOW MANY PARTICIPANTS CAN USE 1 CONNECTION, OR DEVICE?
A: As many as you'd like, as long as they sit together :)
Q: CAN I STREAM THE PROGRAM TO ADDITIONAL PEOPLE?
A: No, we want all tour participants to be actively connected and participate in the tour.
Q: CAN I BOOK FOR MY WHOLE CONGREGATION?
A: We recommend you only book for yourself or for smaller groups rather than for your whole congregation. This way we can have groups made up of brothers from different areas.
Q: I CAN'T FIND MY RESERVATION DETAILS.
A: Again, simply sign up (top left on Desktop or Menu in mobile view) using the same email address you used to book, and then sign in. You'll see your reservation. In Desktop mode, if you don't see the log in icon, it is probably hidden by the EYEWITNESS TOURS logo (top left). Try to use CTRL and + or - to change the size of the display and you should see it.
Q: THE TIME OF MY BOOKING IS DIFFERENT THAN WHEN I BOOKED. WHICH ONE IS CORRECT?
A: In the "My Bookings" section, the time might be displayed in the Israel Time Zone (GMT+3). In that case, simply calculate the time difference to your area. The time shown in your original confirmation email should be in your time zone.
COULDN'T FIND AN ANSWER TO YOUR QUESTION?
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